tb99 Frequently Asked Questions
Everything you need to know about tb99 — from creating your account and making deposits via bKash or Nagad, to claiming bonuses, betting on cricket, and playing safely in Bangladesh.
Welcome to the tb99 FAQ page — your complete reference guide for playing on Bangladesh's trusted online casino and sports betting platform. Whether you're new to tb99 or a returning player, you'll find clear answers here covering everything from account setup and payment methods to bonus terms and responsible gaming. We've organized the most common questions our players ask into five easy-to-navigate sections.
Account & Registration
How do I create a tb99 account?
Creating a tb99 account takes under two minutes. Visit the tb99 Login page, tap the registration option, fill in your mobile number or email address, choose a secure password, and confirm your details. Once submitted, you will receive a verification code via SMS or email. Enter that code and your account is ready to use. Players must be 21 years or older to register.
What documents do I need to verify my tb99 account?
To complete KYC verification at tb99, you need a valid government-issued photo ID — a National ID card (NID), passport, or driving licence is accepted. You may also be asked to submit a selfie for identity confirmation. Account verification is required before your first withdrawal and usually completes within 24 hours of document submission.
I forgot my tb99 password — how do I reset it?
To reset your tb99 password, go to the Login page and tap 'Forgot Password'. Enter your registered mobile number or email address and you will receive a reset link or OTP code. Follow the on-screen steps to create a new password. If you do not receive the reset code within a few minutes, check your spam folder or contact our support team via Telegram at @tb99support.
Can I have more than one tb99 account?
No. Each player is permitted to hold only one tb99 account. Duplicate accounts are strictly prohibited under our Terms & Conditions and may result in account suspension and forfeiture of any balances or bonuses. If you accidentally created two accounts, contact support immediately so we can merge or close the duplicate.
How do I close my tb99 account?
You can request account closure by contacting tb99 support via Telegram or email. Before closing, ensure any remaining balance is withdrawn. If you are closing your account due to problem gambling concerns, our support team can also set up a self-exclusion period instead — please see the Responsible Gaming section for more details. Account closure requests are typically processed within 48 hours.
Deposits & Withdrawals
How long does a bKash deposit take on tb99?
bKash deposits on tb99 are credited almost instantly — usually within 1 to 3 minutes of a successful payment. If your deposit does not appear after 10 minutes, take a screenshot of your bKash transaction confirmation and share it with our support team on Telegram or by email so we can investigate and credit the amount manually if needed.
What is the minimum deposit amount on tb99?
The minimum deposit on tb99 is ৳200 BDT. This applies to all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit per transaction, though your mobile banking provider may have its own daily or per-transaction limits that apply independently.
What is the minimum withdrawal amount on tb99?
The minimum withdrawal amount on tb99 is ৳500 BDT. To make a withdrawal, your account must be fully KYC-verified. You can withdraw to the same bKash, Nagad, or Rocket number you used to deposit. Most withdrawals are processed within 15 to 60 minutes during business hours, though bank transfers may take up to 24 hours depending on the receiving bank.
Does tb99 charge any fees on deposits or withdrawals?
tb99 does not charge any platform fees on deposits or withdrawals. However, your mobile wallet or bank may apply their own transaction fees, especially on Nagad and Rocket transfers. Always check your payment provider's fee schedule before initiating a transaction. Any fees charged by third-party providers are outside tb99's control.
Can I deposit using a bank transfer on tb99?
Yes, tb99 supports bank transfers in addition to mobile wallets. Players banking with Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and City Bank can use direct bank deposits. Processing times for bank transfers are longer than mobile wallet payments — typically 1 to 3 business hours. Always use the exact reference number provided by tb99 when making a bank transfer so your deposit is matched correctly.
Games & Gameplay
What cricket betting markets are available on tb99?
tb99 offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ODIs, and Test matches featuring the Bangladesh Tigers. Popular markets include match winner, top batsman, highest opening partnership, total sixes, player of the match, and in-play live betting. Odds update in real time and you can place bets while a match is in progress.
Is tb99 fair? How do I know the slots and casino games are not rigged?
All games on tb99 are provided by certified third-party studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, and Ezugi. These providers use independently audited Random Number Generators (RNGs) to ensure every spin and card deal is random and unpredictable. tb99 itself does not modify game outcomes. You can view each game's RTP percentage within the game settings or provider information screen.
Can I play tb99 games on my mobile phone?
Yes, tb99 is fully optimized for mobile play. The platform runs in your mobile browser — no app download is required. It works on Android and iOS smartphones, including budget devices common across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh. All game categories, payment options, and account features are available on mobile exactly as they are on desktop.
What types of slots are available on tb99?
tb99 hosts hundreds of slot titles spanning classic 3-reel slots, modern 5-reel video slots, megaways mechanics, and jackpot slots with pooled prize pools. Themes range from ancient civilizations to Bangladeshi-inspired festival imagery. Popular titles include games from Pragmatic Play and NetEnt. You can filter by provider, RTP, volatility, or new arrivals from the Slots section.
How does live casino work on tb99?
tb99's live casino connects you to real human dealers via high-definition video stream in real time. Games include Roulette, Blackjack, Baccarat, Dragon Tiger, Andar Bahar, and live game shows. Powered by Evolution Gaming and Ezugi, sessions run 24/7. You place bets on your screen and the dealer deals physically — results are fully transparent and streamed live. A stable internet connection of at least 3 Mbps is recommended.
Bonuses & Promotions
What is the tb99 welcome bonus and how do I claim it?
tb99 offers a generous welcome bonus for new players on their first deposit. The bonus is automatically credited to your account once your qualifying deposit is confirmed — no bonus code is required. The welcome bonus amount and percentage may vary depending on current promotions; check the tb99 Casino promotions page for the latest offer. Wagering requirements and minimum deposit thresholds apply.
What is a wageringrequirement and how does it work on tb99?
A wagering requirement (also called rollover) is the number of times you must bet your bonus amount before you can withdraw the bonus winnings as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before cashing out. At tb99, wagering requirements are clearly stated in each promotion's terms. Not all game types contribute equally — slots typically count 100%, while live casino games may count less.
Do free spins expire on tb99?
Yes, free spins awarded as part of a tb99 promotion or welcome bonus do have an expiry period. Typically, free spins must be used within 7 days of being credited to your account. Any winnings from free spins are added as bonus funds and are also subject to the associated wagering requirements before they can be withdrawn. Check the specific promotion terms for exact expiry dates and eligible games.
Are there ongoing promotions for existing tb99 players?
Yes, tb99 runs regular promotions for existing players beyond the welcome bonus. These include reload bonuses on subsequent deposits, weekly cashback offers, free spin drops on newly launched slot titles, and seasonal promotions tied to events like BPL, IPL, Eid, and Pohela Boishakh. Log in to your tb99 account and visit the Promotions page to see all currently active offers.
Can I use a bonus on cricket betting and slots at the same time?
This depends on the specific bonus terms. Some tb99 bonuses are universal and can be used across sports betting and casino games, while others are restricted to a single category — for example, a slots-only free spin bonus cannot be applied to cricket markets. Always read the full promotion details before claiming to confirm which game types are eligible for that particular offer.
Safety & Responsible Gaming
Is tb99 safe to use in Bangladesh?
tb99 is a safe and reliable platform that uses industry-standard SSL encryption to protect all player data and financial transactions. Your personal information and payment details are never shared with unauthorized third parties. The platform undergoes regular security audits, and all financial flows are handled through trusted local payment providers including bKash, Nagad, and Rocket — partners that Bangladeshi players already know and trust.
What is the minimum age to play on tb99?
The minimum age to register and play on tb99 is 21 years old. This rule applies to all players regardless of location within Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi. tb99 performs age verification during the KYC process and reserves the right to close any account found to belong to a player under 21. Underage gambling is strictly prohibited.
Can I set deposit limits or take a break from gambling on tb99?
Yes. tb99 supports responsible gaming tools including deposit limits, session time limits, and self-exclusion. You can request a cooling-off period or a longer self-exclusion by contacting our support team. These tools are available to any player who feels their gambling is becoming difficult to control. We encourage all players to gamble responsibly and within their personal financial means.
How do I contact tb99 support if I have a problem?
tb99 support is available 24/7 in both English and Bangla. The fastest way to reach us is via Telegram at @tb99support. You can also email us at [email protected]. Our team typically responds to Telegram messages within a few minutes and email queries within a few hours. For urgent account or payment issues, Telegram is strongly recommended.
What should I do if I think I have a gambling problem?
If you feel gambling is negatively affecting your finances, relationships, or mental wellbeing, we strongly encourage you to take action immediately. You can self-exclude from tb99 by contacting our support team, which will block your account for a set period. You should also speak with a trusted family member, friend, or counsellor. tb99 is committed to being a responsible platform and will never pressure you to continue playing against your wishes.
Ready to Start Playing?
Now that you have all the answers, join thousands of Bangladeshi players already enjoying cricket betting, live casino, and slots on tb99. Fast deposits via bKash and Nagad — 21+ only.