tb99 Privacy Policy

At tb99, the privacy and security of our players across Bangladesh is a foundational commitment, not an afterthought. This Privacy Policy explains in plain terms what personal information we collect when you use our platform, how that information is used, who it may be shared with, and the choices you have regarding your own data. By accessing or using tb99, you acknowledge that you have read and understood this policy.

This policy applies to all users of tb99, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We encourage you to read this document carefully and contact us if you have any questions about how your data is managed.

1. Information We Collect

When you register and use tb99, we collect certain personal information to provide you with a safe, functional, and personalized gaming experience. The categories of information we collect include the following:

Account and Identity Information

• Full name, date of birth, and nationality (used for age and identity verification — players must be 21 years or older).
• Email address and mobile phone number for account access and communications.
• Residential address including city and district within Bangladesh.
• Government-issued identification documents submitted during KYC verification.

Technical and Usage Data

• IP address, device type, browser version, and operating system.
• Pages visited, games played, betting history, session duration, and interaction patterns within the platform.
• Transaction records including deposit amounts, withdrawal requests, payment method used (e.g., bKash, Nagad, Rocket, Upay), and timestamps.

2. How We Use Your Information

tb99 uses the information we collect for the following specific, lawful, and transparent purposes:

• To create, verify, and maintain your player account, including age verification to ensure all players are 21 or older.
• To process financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• To deliver personalized promotional offers, welcome bonuses, free spins, and cashback rewards relevant to your activity on tb99.
• To monitor and investigate suspicious activities, prevent fraud, money laundering, and underage gambling.
• To provide customer support in English and Bangla via email and Telegram, resolve disputes, and improve platform services.
• To comply with applicable laws, regulatory requirements, and to enforce our Terms and Conditions and Responsible Gaming commitments.

3. Payment Data and Financial Privacy

tb99 supports fast, secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. When you conduct a financial transaction on our platform, we collect the payment reference, transaction amount, and the relevant mobile banking number or bank account identifier — but we do not store your full mobile wallet PIN, bank account password, or card CVV at any time.

All payment data is transmitted through encrypted channels. Transaction logs are retained for the minimum period required for financial compliance and dispute resolution purposes, after which they are securely purged from our active databases. We do not share individual transaction records with any marketing or advertising partner.

4. Sharing of Your Information

tb99 does not sell, rent, or trade your personal data. We may, however, share specific data with carefully selected parties under strictly limited circumstances:

• Service providers who operate solely on our behalf, such as payment processors, KYC verification vendors, and cloud infrastructure partners — all bound by strict data protection agreements.
• Law enforcement or regulatory authorities when we are legally required to disclose information, or when disclosure is necessary to protect the rights and safety of our players and the platform.
• Fraud prevention and anti-money laundering partners, strictly for the purpose of detecting and preventing financial crime — never for marketing or profiling.

In any other case where you have given us explicit, informed consent to share specific data with a named third party, we will obtain your written confirmation before proceeding.

5. Cookies and Tracking Technologies

tb99 uses cookies and similar tracking technologies to ensure our platform functions correctly, to remember your preferences, and to measure site performance. We do not use third-party advertising cookies that track your activity across unrelated websites.

Types of Cookies We Use

• Essential cookies — required for core platform functionality such as login session management, account security, and language preferences. These cannot be disabled without impacting platform usability.
• Analytics cookies — used to understand how players interact with tb99, which pages are most visited, and how we can improve the overall user experience. Data is aggregated and anonymized.
• Preference cookies — used to remember your display settings, language selection, and previously viewed game categories so your experience is consistent across sessions.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in and use certain features of tb99.

6. Data Security

tb99 employs multiple layers of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure password hashing, role-based access controls for internal staff, and regular security audits of our systems.

While we take every reasonable precaution, no internet-based platform can guarantee absolute security. We encourage all tb99 players to use strong, unique passwords, to never share account credentials, and to contact our support team immediately at [email protected] if they suspect any unauthorized access to their account.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to satisfy legal, compliance, audit, and dispute resolution obligations. The retention periods for different categories of data vary: account information is retained for the duration of the account's existence plus any legally mandated post-closure period; transaction records are retained for the minimum period required under applicable financial regulations.

When data is no longer required for any of the above purposes, tb99 will securely delete or anonymize it so that it can no longer be linked back to you as an individual. You may request early deletion of your data by contacting our support team, subject to any legal obligations that require us to retain specific records.

8. Your Rights Over Your Personal Data

As a tb99 user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] or via Telegram @tb99support:

• Right to Access — you may request a copy of the personal data we hold about you at any time, free of charge.
• Right to Rectification — if any of your data is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure — subject to legal retention requirements, you may request that we delete your personal data from our records.
• Right to Restrict Processing — in certain circumstances, you may request that we limit the way we process your data while a dispute or request is being resolved.
• Right to Object — you have the right to object to us processing your data for direct marketing purposes. We will honor all such objections immediately.

We aim to respond to all data rights requests within 30 days. In complex cases, we may require an additional 30 days, in which case we will notify you promptly of the extension and the reason for it.

9. Third-Party Links and Platforms

The tb99 platform may reference or be accessed via social media channels such as Telegram. These third-party platforms operate under their own privacy policies, which tb99 has no control over. We encourage you to review the privacy policy of any third-party platform before providing them with your personal information. tb99 accepts no responsibility for the privacy practices of any third-party service.

10. Children's and Minors' Privacy

tb99 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age verification to prevent underage access. If we become aware that a minor has registered or provided us with personal data, we will immediately suspend the account, delete the associated data, and take appropriate steps to prevent recurrence. Parents and guardians who suspect a minor is using tb99 are urged to contact us immediately at [email protected].

11. Changes to This Privacy Policy

tb99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered players via email or a prominent notice on the tb99 platform at least 7 days before the changes take effect. The updated policy will always display a revised "Last updated" date at the top of the page.

Your continued use of tb99 following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and contact us to request account closure.

12. Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tb99 handles your personal data, please do not hesitate to reach out to us. Our support team is available 24/7 in both English and Bangla.

Email: [email protected]

Telegram: @tb99support